Support FX Elements

No, unless stated otherwise, all of our footage is delivered without any audio. There are plenty of sound effects libraries available that are much better suited to provide you with professional audio effects.

All of our footage has a playback (project) frame rate of 23.976/24 fps, but the capture speed ranges from 1 fps to 200 fps. That means that whenever you import our footage into your project the playback speed will be perfectly suited for a project in 24 fps and because there is no audio in our footage they can easily be adjusted for 25 or 30 fps projects. Because the capture speed can be different from the playback speed, our footage can have either a timelapse effect (fps less than 24) or a slow-motion effect (fps more than 24).

All of our footage is available in 4k Quicktime ProRes files as well as 4k OpenEXR file sequences. Most of our footage is also available in it's native camera RAW format, usually RED R3D files. The RAW camera files range in resolution from 2k to 8k.

No, once your subscription has expired, you will not be able to access your library of downloads. This part of the subscription service functions like any other subscription; once it has expired, you lose access to that service.

However, unlike other VFX subscription services, you remain licensed to use the footage that you have downloaded on any new projects you undertake. Additionally, if you do restart your subscription, all of your downloads will immediately reappear in your account, no need to use new credits to re-add them to your library.

And of course, any downloads that were purchased separately from the subscription - i.e., stand-alone purchases, those will always be in your library to download at any time.

Unfortunately, this is not possible at this time. If you have purchased a Studio, Studio Plus subscription you are welcome to have as many users as necessary within your company working with and using the downloaded files, but we currently do not have the option for multiple user accounts under one subscription.

For Enterprise subscriptions, we have an alternate option available, for more information please ask us about the "IP Whitelist" option.

First, check your email and your spam folder to make sure that your payment hasn't been placed under review. Some payments trigger a review process and if this happens you will be notified via email.

If your payment isn't under review and you have visited your My Downloads page and do not see your most recent order you can try the following steps:

1 - Click on the "refresh my downloads" link on the My Downloads page

2 - Log out and log in

3 - Send us an email at [email protected]

Like all websites, we experience bugs and glitches from time to time. When this happens someone will manually need to intervene in order to fix the problem.

Sadly, no. Because we only offer the highest quality files, the files are generally large, reaching up to 10GB per file. Therefore, we have to keep each file as an individual download.

If we grouped them the combined zip file could easily be over 50GB in many cases and most of our customers simply cannot download a file of that size.

Not to mention, it would mean that we would have to host double the amount of data and therefore our prices would have to reflect double the storage costs.

Unfortunately, that is not something we can offer at the moment. In order to initiate a download, it is necessary to click on the download button for that file. However, we put no limit on the number of simultaneous downloads that you can initiate, that is solely dependant upon your browser settings.

Yes. You can incorporate our FX Clips in your own work an unlimited amount of times, in perpetuity, worldwide, as long as the way you use them is not illegal and that you are not giving them away or reselling them outright to someone else.

The copyright and all other rights to the Content remain the property of FX Elements LLC.

Yes, you have to agree to the License Agreement before purchasing or using any of our clips. You can do so by checking the “I agree with the License Agreement” box on the account registration form.

To read the License Agreement, go to License Agreement.

If you have not downloaded any of the footage in your purchase, either via subscription or via a la carte purchase, you will be eligible for a full refund. However, once downloads have been initiated (completed or otherwise) those orders are not eligible for a refund.

As mentioned previously, all of your purchased footage is available for download in your account. If you are not able to access your footage or are incapable of downloading your footage, please contact us at [email protected] to inquire about alternative solutions.

Yes, of course! All the footage you have purchased (including R3Ds and newly available EXRs) is still available in your account. Simply login and click on the "My Downloads" link at the top of the page.

With the introduction of the subscription options, the FX Collections no longer made sense. For a cheaper price, the subscription gives users the freedom to create their own collection of footage piece by piece.

FX Collections are no longer for sale. In the Fall of 2021 we decided to discontinue the product line in favor of a subscription model..

For many years the prospect of shipping the FX Collection hard drives internationally was difficult. It was expensive for the customer, not very fast, and often included unpredictable customs fees and other complications. When COVID-19 arrived, all of these problems were intensified, and thus we began the process of searching for an alternative that ultimately led us to the creation of the subscription options.